A digital pet passport to manage pet care, ID and travel

1. Who We Are

PadsPass is a digital pet passport designed to simplify pet travel and help manage multi-pet households. For questions about this Privacy Notice or your personal information, you can contact our Privacy Officer:

Privacy Officer: Heather Kent
Email: heather@padspass.com
Mailing Address: 

2810 North Church Street

Wilmington, Delaware 19802

2. What Personal Information We Collect

We collect and process the following types of personal information:

• User Information: Name, email address, phone number, billing address, and payment details.

• Pet Information: Pet name, breed, age, health and vaccination records, and travel documents.

• Technical Information: IP address, device type, and browsing activity on our website or app.

• Communication Preferences: Details of your preferences for receiving communications from us.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide and improve our services, including managing your pet’s travel documents.

• To communicate with you about updates, promotions, or important notices.

• To ensure compliance with applicable laws and regulations related to pet travel.

• To analyze usage of our website and app for service improvements.

4. Legal Basis for Using Personal Information

We collect and use your personal information based on:

• Your Consent: For activities such as sending marketing materials or collecting sensitive pet-related data.

• Contractual Obligations: To deliver services you request.

• Legal Compliance: To meet regulatory requirements for pet travel and health documentation.

• Legitimate Interests: To improve our services and ensure security.

5. Sharing Your Personal Information

We may share your personal information with:

• Service Providers: Payment processors, customer support platforms, and IT services.

• Overseas Third Parties: For storage or processing (e.g., cloud services). These parties must comply with PIPA and provide equivalent data protection.

• Regulatory Authorities: To comply with legal or regulatory requirements for pet travel.

6. Security Safeguards

We use appropriate security measures to protect your personal information, including but not limited to:

• Access controls to prevent unauthorized access.

• Regular reviews of security measures to align with technological developments.

7. Your Rights

Under PIPA, you have the right to:

• Access: Request a copy of your personal information.

• Correction: Correct any inaccuracies in your data.

• Erasure: Request the deletion of personal information that is no longer needed.

• Withdrawal of Consent: Opt out of certain uses of your personal information.

To exercise these rights, please contact our Privacy Officer.

8. Retention of Personal Information

We retain personal information only as long as necessary for the purposes outlined in this notice or as required by law. Once no longer needed, we securely erase or anonymize the data.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

10. Updates to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our services or legal requirements. The updated version will always be available on our website, and we will notify you of any significant changes.

11. Contact Us

If you have any questions about this Privacy Notice or our handling of your personal information, please contact us:

Email: user@padspass.com
Phone: +16468459836

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By using our services, you acknowledge that you have read and understood this Privacy Notice.